Today, the service changes the tone and tries to make this controversial update as clear as possible, which continues to generate debate and gain momentum, despite many tweets and statuses to reassure its users WhatsApp is publishing a blog post in order “to clear up any possible confusion” the app says on its blog.
Therefore, the instant messaging service intends to display an explanatory banner on its platform, which clearly specifies the terms of this update, which is exclusively via B to C exchanges (trading to person) via WhatsApp Business Concerns, “As a reminder, there are new ways of interacting with companies we are currently building there or buying their products on WhatsApp, which are completely optional to use”, we explain.
Especially since WhatsApp wants to strengthen its e-commerce functionality by doing commercial transactions on its application.
With this development, the messaging platform states that it will have to change the way some data is processed. “You’ll be able to chat with more companies on WhatsApp, which is a more effective means of contact than a phone call or ‘e-mail exchange.” This is completely optional, ”Facebook says, assuring that it will provide“ greater clarity ”on the collection, sharing and use of data.