Unified Communications: Why an Open Platform Boosts Employee Productivity

The effects of this crisis will go far beyond simple teleworking as the entire professional environment will have to be recreated.

So digital transformation is becoming a central theme for companies that want to facilitate remote collaboration between employees. Yet, too often, the proliferation of tools is a brake on employee productivity and resistance to change can slow the adoption of new solutions more appropriate to current work methods.

While unified communications in the cloud brings major benefits for CIOs and employees, why isn’t their adoption widespread yet? The need for these new tools still remains among the questions of IT managers, who maintain the importance of integrating with their existing tools and disseminating information for them to make their lives easier.

Multiplication of equipment, source of complexity

Collaboration tools are essential for teamwork. But they can also be a source of complexity when employees are forced to use multiple applications. The need to adopt telecommunications quickly, without thinking about integration into the existing IT ecosystem, may have encouraged companies to adopt short-term solutions.

It is therefore common for employees to use separate applications for each mode of communication (telephone, videoconferencing, instant messaging). On average, employees use four different communication applications, and 70% of them believe that managing these exchanges is a challenge.

Among the main blocking points in the applications used today, we can mention:

Organization of information. Many employees regret the spillage of information that affects their productivity;

access and retrieval of information;

Dissemination of information internally and externally.

Silos represent a major constraint: information remains accessible within individual applications, or remains divided within a department. This is a huge waste of time: 69% of employees waste up to an hour a day switching between multiple applications.

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An open environment bypasses these limitations and reduces the number of devices used. A communication platform that integrates with business applications such as CRM makes it possible to limit switching between applications.

A tailor-made cloud migration

Several constraints can deter companies from adopting a unified solution: fear of replacing all the equipment used, time spent on project and deployment, or hierarchy or lack of employee involvement.

To allay these fears, gradual migration to companies with large infrastructure is possible. This approach is especially suitable when moving from an on-premises solution to the cloud.

An open platform also facilitates this change, as previously used tools can be integrated with new communication solutions, allowing for example the synchronization of company directories, which transitions without impact for employees. guarantees.

Companies can rely on pre-existing integrations with the most commonly used tools (Salesforce, Microsoft Dynamics, Google Workspace, Microsoft Teams) or create personalized integrations with the company’s own applications (Business Intelligence, ERP, etc.) Huh.

Companies can rely on an active community of developers, which has many advantages: regular addition of new connectors, the possibility of creating their own integrations, mutual assistance in the community to solve common problems … Roles that support change are the priority.

Unified Communications, the Driver of Productivity

While it may take a few breaks before adopting unified communications, very few companies that have opted for this type of solution are backing up. Among the benefits highlighted by employees, time saving is the most important. Instead of switching between multiple applications, they have access to all modes of exchange in a single interface, along with access to data from other business applications.

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These tools also facilitate collaboration between people (affiliates, customers or suppliers) and avoid loss of information, or access to non-updated information. The working environment of the employees is not disturbed and their productivity is boosted.

In fact, the more simple and streamlined internal communication is, the smoother the daily work process will be and the more productive the company as a whole.


Unified communications makes it possible to support the transition to a hybrid world of work; But this change should be considered over the long term. Companies have every interest in presenting themselves in this digital transformation, provided they remain vigilant about the issues of security, quality of service and openness of the platform, which will thus be able to adapt to changing business needs.

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About the Author: Tad Fisher

Prone to fits of apathy. Music specialist. Extreme food enthusiast. Amateur problem solver.

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