Ryanair has reportedly refused check-in to passengers over a dispute over ticket refunds. According to Irish media, hundreds of travelers are affected in Ireland alone. According to information received from the British newspaper “Guardian”, many cases have also been reported in Great Britain.
The “Aerotelgraph” portal also reports on Ryanair’s behavior. According to this, some passengers got their money back for canceled or postponed flights through the credit card company. The airline is said to have taken note of these names. Ryanair refused boarding for some after rebooking with a low-cost airline.
The event attracts large circles. As of now, Ryanair has taken the position that it has no refunds to make. So it is in the terms and conditions.
Just last week, Britain’s Competition Authority also closed investigations against Ryanair and British Airways in the matter. The legal position regarding reimbursement requested and not paid is very unclear, hence the argument.
Getting a refund through a credit card company was a backdoor that some people took advantage of. This is possible if you have not received a product or service for which you have paid. Ryanair justifies the passenger’s disapproval as follows: “Renair flights that are performed on time are non-refundable – this is clearly set out in the general terms and conditions to which the customer agreed at the time of booking. ”
The Terms and Conditions state that the airline may deny carriage if customers pay their own money for an earlier flight because payment was not honored, denied or invoiced. A spokesperson described the chargeback through the credit card company as “illegal.” The airline also spoke of a “small minority” of less than 850 passengers who were affected. These passengers will not be taken back until they have paid their debts. (ISE)
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