NHS staff refused to see the 12-year-old patient because her mother worked as a nurse in Kovid Ward

NHS hospital staff refused to see the 12-year-old patient for a face-to-face appointment because his mother was working as a nurse in Covid Ward

  • Tracy Shenton works in the critical care ward at Royal Stoke University Hospital
  • He took Emily to a pre-arranged face-to-face appointment on the advice of the GP
  • Broadwell Hospital staff refuse to see Emily forcing Tracy to join A&E
  • Now the North Staffordshire GP Federation has apologized for the ‘poor experience’

NHS hospital staff refused to see the 12-year-old schoolgirl’s patient because her mother was a front-line coronavirus nurse.

Tracy Shenton, who works as a senior staff nurse in the critical care ward at Royal Stoke University Hospital, took her daughter Emily for a face-to-face appointment after a telephone consultation with her GP.

However, the mother and daughter were told to stay in the car when they arrived at Bradwell Hospital to see emergency doctors.

Bradwell Hospital staff refuse to see 12-year-old Emily Shanton (left) because her mother, Tracy, works as a front-line coronavirus nurse

When her mother was in contact with coronavirus-positive patients, Tric was neglected because Emily was not seen.

Now the North Staffordshire GP Federation has apologized for the ‘poor experience’.

Emily suffers from episodes of menstrual cramps and she misses school awaiting diagnosis and treatment.

Mother of Two Tracy from Snow Green said: ‘We waited in the car for about 15 minutes and then they called me and said I had contacted Kovid patients because they could not see my daughter.

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‘I told them I don’t have any signs of covid or it’s not contracted and I’ve been wearing work PPE every day since February.

‘They said he had to see the hot clinic and I had to go back with my GP, which I had already done to get here. He said they didn’t have the right PPE to see my daughter.

‘I understand that my family is being discriminated against. I was told that was not the case. But if my husband had taken her, the appointment could have gone ahead.

‘I’m very angry and bad. I have become a criminal. He listened to the conversation and his face just went down. He blamed me for not being able to see him because of my work.

‘I knew I was at work the next day and I didn’t want to go and look after other people because I wasn’t seeing my own daughter. I can’t say how upset I was. ‘

Annoyed MS Shenton (above) told staff that he had no symptoms of covid or it has shrunk and has been wearing work PPE every day since February

Annoyed MS Shenton (above) told staff that he had no symptoms of covid or it has shrunk and has been wearing work PPE every day since February

The frustrated 10-year-old nurse took her daughter to A&E as a last resort.

The 48-year-old added: ‘We sat there for five hours at the risk of exposing ourselves and Kovid. He was seen and they did some diagnostic tests and they all came back to normal. So I think it’s going to be a very long process to diagnose. “

The North Staffordshire GP Federation operates ‘enhanced access to primary care’ services from five locations, including Bradwell Hospital.

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A spokesman for the federation said: ‘We apologize for the services rendered this day and thank Tracy for bringing this to our attention.

Ms Shenton, a 10-year-old nurse, took her daughter to A&E as a last resort when Bradwell Hospital staff (above) refused to see her daughter Emily.

Ms Shenton, a 10-year-old nurse, took her daughter to A&E as a last resort when Bradwell Hospital staff (above) refused to see her daughter Emily.

‘We have procedures for screening patients but keep them under constant review so that we can continue to improve things and provide a quality and safe service for all patients.

‘We have changed as a result and advised our reception team accordingly so that this scene does not happen again.

‘We would like to discuss this case with both of us. We are convinced that we can learn a lesson from this and we personally apologize for the inconvenience.

“We want to thank him and his hospital colleagues for the great work they have done to care for patients during the epidemic.”

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