THOUSANDS of Vodafone customers struggled to use their mobile internet and make calls today after the network went down for two hours.
Frustrated customers took to Twitter to say they couldn’t use their 4G or 5G connections.
Some also complained about not being able to make calls.
At the height of the problem, outage tracker Downdetector was reporting complaints from more than 3,000 Vodafone customers.
The network glitch started at around 10am, with Vodafone confirming it was fixed at 12.30pm.
The outage appeared to be widespread across the UK, although Vodafone hasn’t confirmed which areas were affected.
The Vodafone service update webpage, where you can check for issues in your area, also temporarily went down.
This is now working again as normal.
Customers were tweeting Vodafone this morning to ask what’s going on.
One said: “Anyone else having major issues with their Vodafone internet? No connection and nothing is loading. Unable to connect to either 4g/5g etc?”
A second tweeted: “Our Vodafone business mobile network is completely down! What’s happening? We need it restored ASAP please!”
Another asked: “What’s going on? Being told not connected to network then intermittently not being able to make calls.”
A fourth said: “Is there problems with the network today? I’m in Bristol and although it’s showing signal I’m unable to make calls.”
Vodafone acknowledged the network issue in replies to several customers.
It hasn’t revealed the cause of the problem.
It’s advising any customer who is still having problems to put their phone in airplane mode, or try restarting their handset.
A Vodafone spokesperson told The Sun: “We had an issue affecting mobile data this morning, which is now fixed.
“We apologise for the inconvenience this will have caused to customers.
“If any customers are still struggling to get connected, we suggest briefly putting your phone onto airplane mode, or doing a restart, and then trying again.”
We’ve asked how many people were affected and we’ll update this story when we know more.
Vodafone has around 27million mobile customers.
The network last went down in June 2020, leaving thousands of Brits unable to make calls across the UK.
The Sun has a guide on how you can check the status of your Vodafone service here.
Can I get compensation if my mobile network goes down?
IF your mobile network goes down then you aren’t guaranteed compensation.
But if you feel that an outage has caused you significant problems or you’ve waited a long time for a repair to take place then you should complain.
You’ll need to give your provider a “reasonable opportunity” to deal with the issues, according to regulator Ofcom.
If your provider fails to repair the fault by a promised time, or you’re unhappy with how long it took to fix it, you should follow the official complaint’s procedure for the network.
If you’re been without service for a while then you may be able to leave without paying an exit fee.
Make sure you have screen grabs on your phone that can be used as evidence of the outage and that you’ve noted down how long you were unable to use your phone for.
You should also be specific about any extra costs incurred as a result of the outage too as you may be able to get your money back for those as well.
It’s worth submitting copies of any receipts or bills which prove any spending you’ve had to make because of the outage as this will strengthen your complaint.
If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.
Networks have previously offered credit or freebies to customers affected by nationwide outages.
How to check if Vodafone is down?
Vodafone has a service checker so you so you can see if there is an issue in your area or nationwide.
You need to enter your postcode so it can give you an update for your area.
If you want to make a complaint then you an do via phone, letter or email.
Vodafone has a dedicated page on its website where you can find the complaints information.
The restaurants extending Rishi’s Eat Out to Help Out deal in September
I stopped spending £100 a month on clothes to save for £315k one-bed first home
Greggs recalls steak bakes sold in Iceland over fears they contain plastic
FOOD FOR THOUGHT
Eat Out to Help Out helped us get £500 worth of free food for our family
Asda launches new meal deal that costs HALF the price of Tesco and Boots
Other outages include HSBC’s banking app going down for thousands of people yesterday.
TSB’s website and app crashed for three hours in April, leaving customers struggling to log in.
And in March, Lloyds and Halifax apps and internet banking went down.