Ferrero opens a site for filing complaints

Ferrero apologizes after suspected salmonella in Kinder products. “We are deeply sorry to learn that some people have become ill after consuming one of the Kinder products related to the current recall”, the Italian candy maker stressed in a press release this Saturday, announcing the launch of a platform Before you file a complaint.

The forum is available at this address. “If you believe that these symptoms have had a significant impact on your health, your professional life or your personal life, we invite you to complete the form on our dedicated forum,” writes Ferrero. “This will make it possible to identify and personalize exchanges with families,” a spokesman for the group indicated to AFP. “For example in the UK, Ferrero covers all medical costs,” she continued.

150 cases of salmonellosis were detected in Europe

In early April, Ferrero had to recall batches of Kinder chocolate products made in Belgium and sold in several European countries due to suspected salmonella contamination. In mid-April, 150 cases of salmonellosis were detected in nine European countries, including France, mainly in children under the age of ten.

Salmonellosis sometimes causes symptoms similar to those of acute gastroenteritis: diarrhea and abdominal cramps, mild fever, even vomiting. No deaths have been reported at this stage.

Arlon’s factory in the Belgian Ardennes, where the Kinder products in question came from, was closed in early April. And all products (Kinder Surprise, Kinder Mini Eggs, Kinder Surprise Maxi 100g and Kinder Scoco-Bones) produced on this site have been recalled.

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