Apple opens its own self-service repair service in the United States

US consumers can now purchase additional iPhone parts from Apple to repair their devices. Five months after its surprise announcement, Apple has opened its self-service repair store in the United States, in other words its self-service repair shop.

Apple’s Self Service Repair Store. Technically, it is operated by a partner, SPOT (Service Parts or Tools, Inc.), which appears to have been assembled from scratch for the occasion.

After years of struggling against the right to repair, Apple finally provides its customers with everything they need to make general repairs. Its new store includes more than 200 spare parts and tools for the iPhone 12, iPhone 13, and third-generation iPhone SE. The program will be expanded to Apple Silicon Macs later this year and will be exported to other countries, starting in Europe.

Spare parts and tools sold are the same as those used in Apple stores and Apple authorized repair networks. Parts are sold to consumers in the same way as professional repairmen. At the same time, Apple has published free access to repair manuals for iPhones (iPhone SE 3, iPhone 12 Pro, iPhone 13, etc.) belonging to the program.

The Self Service Repair Store looks like a very typical store, but it sells Apple-certified parts.

For some repairs, customers will be able to return used components and receive purchase credits. For example, an iPhone 12 battery replacement kit (batteries, screws and adhesives) costs $70.99. Upon returning their used battery, the customer will receive a credit of $24.15. Apple also offers a complete kit of equipment to rent for $49 for customers who do not want to acquire the necessary (expensive) machines.

Before placing an order, customers must provide their iPhone’s serial number or IMEI number, as well as a six-digit code in the repair manual. This is a way for Apple to verify that the amateur repairman has read the instructions before playing with the screwdriver.

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For some components like battery, customers need to contact Apple Cat Or by phone after component replacement to finalize the repair. Some functions require software verification.

Excerpt from iPhone 13 Repair Manual

The manufacturer reiterates that for most of its customers, it always recommends going to an Apple Store or an authorized repairman in the event of a problem. This program is primarily intended for people comfortable with repairing electronic equipment. The warranty is not affected by self-service repairs, “However, Apple will not cover any problems or damages caused to the customer during the repair”, warns the manufacturer. So you must be sure of yourself before starting.

The fact that this is a major reversal of the situation in Apple’s maintenance policy, which until then used to put spokes in the wheels of DIYers and independent repairmen.

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About the Author: Tad Fisher

Prone to fits of apathy. Music specialist. Extreme food enthusiast. Amateur problem solver.

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